Questions and answers
Up to three (3) visits: pre-proposal measurement visit, installation visit, and completion/punch list visit. Extra visits/time are billed at the hourly rates specified in the terms.
Additional revisions are billed at $175/hour based on actual time, unless an additional $1,000 design cycle is requested.
Upon entering the formal design phase, a non-refundable $1,000 design fee applies. It includes up to two (2) design revisions within the approved scope and is deducted from the final invoice.
Yes, the initial proposal-stage design is preliminary and provided for quotation/budgeting purposes.
Not necessarily. Minor variations are acceptable. Exact color/finish matching for later repairs, replacements, or refinishing cannot be guaranteed, especially for painted/lacquered finishes.
Modified/replacement components are produced in Europe and are subject to additional production and delivery timelines similar to the original order. The Company is not responsible for delays resulting from such modifications/replacements.
Changes after final design typically require a written Change Request and may affect pricing, schedule, and scope.
Before signing/accepting the order, you are expected to verify and confirm the design composition, color/material selection, and other order details in the attached documents.
Unless explicitly noted otherwise in Invoice/Proposal Notes, products are considered custom-made. Custom-made special orders are generally non-returnable and non-refundable after the order is placed with the factory.
We encourage ACH/bank wire as per Invoice instructions. Checks/money orders may require extra time for funds to clear before production can start. Payments are accepted in USD only.
Yes. If paying by credit card, an additional 3% processing fee applies.
Unless stated otherwise: 50% deposit before order placement. If installation is included: 40% before installation is scheduled + 10% upon installation. If installation is not contracted: the remaining 50% is due upon shipment.
If a signed contract is not present, the initial deposit payment is treated as your acknowledgment and acceptance of the Sales Terms & Conditions.
The contract package typically includes the Invoice/Proposal (and its Notes), relevant design documentation/specifications, and these General Sales Terms & Conditions. Invoice/Proposal Notes may set project-specific terms and take precedence over general terms.
Unless specified in Invoice/Proposal Notes, local delivery and “white glove” services (unpacking/installation) are not included and require a separate agreement.
European holidays (if any) are excluded from estimated delivery timeframes.
Unless noted otherwise: up to 60 days for standard production, plus 6–8 weeks for international shipment/customs/local delivery (if applicable). All dates are estimates and not guaranteed.
Задать вопрос
